Configuring the Android reference client and making a call

Last Updated : Sep 09, 2020 |

Procedure

  1. Open the Avaya Oceana® Reference Client.
  2. Select the menu icon and then select Settings.
  3. In the CLIENT CONFIG section, do the following:
    1. In the AMC Cluster address field, enter the address of the cluster containing Avaya Mobile Communications Snap-in.
    2. In the AMC Cluster Port field, type one of the following values based on the protocol that the reference client uses when connecting to the cluster containing Avaya Mobile Communications Snap-in:

      • Type 80 for HTTP.

      • Type 443 for HTTPS.

    3. In the Use HTTPS field, do one of the following based on the protocol that the reference client uses when connecting to the cluster containing Avaya Mobile Communications Snap-in:

      • Clear the check box for HTTP.

      • Select the check box for HTTPS.

    4. In the AMC Url Path field, leave the default value, services/AvayaMobileCommunications/sessions.
    5. In the Display Name field, enter the customer display name to be displayed on Avaya Workspaces.
    6. In the From Address field, enter the customer from address to be displayed on Avaya Workspaces.

      The customer from address must be a numeric value. If you do not specify a from address, it is randomly assigned for each call.

    7. In the Destination Address (Optional) field, enter the number to make direct station/agent calls.

      The direct station/agent calls are the calls that are not routed through Avaya Oceana®.

      Important:

      This step is for debug purposes only and must be left empty.

    8. In the Context (Optional) field, enter the customer specific information.
    9. In the Topic (Optional) field, enter the customer specific information.
  4. In the AAWG CONFIG section, do the following:
    1. In the AAWG Server Address field, enter the FQDN of the Avaya Aura® Web Gateway server.
    2. In the AAWG Server Port field, type one of the following values:

      • Type 80 for HTTP.

      • Type 443 for HTTPS.

    3. In the Use HTTPs field, move the slider to the right.
  5. In the TOKEN CONFIG section, do the following:
    1. In the Token Service Address field, enter the FQDN of the web server that is hosting the token service.
    2. In the Token Service Port field, enter the port number of the web server that is hosting the token service.
    3. In the Use HTTPs field, do one of the following based on the protocol that the reference client uses when connecting to the web server that is hosting the token service:

      • Move the slider to the left for HTTP.

      • Move the slider to the right for HTTPS.

    4. In the Token Server Url Path field, enter the URL path to connect to the token service hosted on a web server
  6. In the SERVICE section, leave the default values in the Priority, Locale, and Strategy fields.
  7. Optional In the RESOURCE section, do the following:
    1. In the Source Name field, enter the Voice provider name to which the agent is associated.
    2. In the Resource Id field, enter the Native Resource ID of the agent.

      To get the Voice provider name, you must log on to Avaya Control Manager and access the Providers tab on the Avaya Oceana Server Edit page.

  8. Return to the Home screen.
  9. Select the menu icon and then select Attributes.
  10. In the ATTRIBUTE ONE, ATTRIBUTE TWO, and ATTRIBUTE THREE sections, enter the names and values of the routing attributes to select an agent.

    You can configure maximum three attributes.

  11. Return to the Home screen.
  12. Select the menu icon and then select Audio or Video.
  13. Select Click to Call to initiate a Avaya WebRTC Connect Voice/Video call.