Administering implicit sequencing for Avaya Mobile Communications

Last Updated : Sep 09, 2020 |

About this task

Use this procedure to administer implicit sequencing for Avaya Mobile Communications

Important:

  • Skip this section for an Avaya Oceana® deployment that supports up to 100 active agents.

  • Configure implicit user number for Session Manager according to the dial pattern and ensure that it matches the same pattern as configured in the Engagement Designer workflow.

Procedure

  1. On the System Manager web console, click Elements > Session Manager > Application Configuration > Implicit Users.
  2. On the Implicit Users page, click New.
  3. On the Implicit User Profile Rule Editor page, perform the following steps:
    1. In the Pattern field, enter the Avaya WebRTC Connect Routing pattern as defined when configuring routing to Engagement Designer.

      This allows multiple numbers within the defined WebRTC Connect Routing pattern range to share the Avaya Mobile Communications Implicit sequencing.

    2. In the Min and Max fields, ensure that the values are auto-populated based on the pattern.
    3. In the SIP Domain field, ensure that you do not change the default value -ALL-.
    4. In the Termination Application Sequence field, select the application sequence that you have created.

      For example, WebRTCAppSeq.

    5. Click Commit.