Configuring Engagement Designer Event Mapper to trigger the Web Voice workflow

Last Updated : Sep 09, 2020 |

Procedure

  1. In your web browser, enter the following URL to open Engagement Designer Admin Console:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/admin.html

  2. On the Workflows tab, verify that the OceanaWebVoiceAssistedService workflow is available in the list of deployed workflows.
  3. On the Workflows tab, select the Web Voice workflow and click Attributes.
  4. On the Workflow Attributes tab, do the following:
    1. In the CoverageDestination field, enter the value in the following format:

      <Number>@<Domain.com>

      The <Number> is the Coverage VDN that you created previously.

      Enter the value in this field only if you use Coverage.

    2. In the DefaultDestination field, enter the value in the following format:

      <Number>@<Domain.com>

      The <Number> is the Fallback VDN that you created previously. For example, 8284103@domain.com.

    3. In the MaintenanceMode field, replace the default value False with the value True if your site is down for maintenance.
    4. In the UseCoverage field, enter one of the following values:

      • If you do not use Coverage, enter the value False.

      • If you use Coverage, enter the value True.

    5. Click Close.
  5. Click the Routing tab.
  6. Click Create.
  7. In the Select event field, click CALL_INTERCEPT_TO_CALLED_PARTY.
  8. In the Select workflows field, click the sample Web Voice workflow.
    Note:

    Ensure that you click the workflow ending with the term Latest. For example, OceanaWebVoiceAssistedService:Latest.

  9. In the Enter rule name field, type WebVoice.
  10. Click Add Rule.
  11. In the Select schema attribute field, click CallEvent.calledParty.handle:string.
  12. In the Select function field, click is equal to.
  13. In the Enter value field, enter the number that Web Voice calls use to trigger the Engagement Designer workflow.

    This number must be a specific number within the range defined in the Avaya WebRTC Connect Routing pattern that triggers the Web Voice workflow.

  14. Click Save.

    The system displays the newly created rule in the list of rules.

  15. Click OK.