Deploying Avaya Oceana®

Checklist for configuring Avaya Oceana with web and mobile voice calls and Avaya WebRTC Connect agents

Last Updated : Oct 13, 2020 |

Use the following checklist to configure Avaya Oceana® with web and mobile voice calls and WebRTC Connect agents so that WebRTC Connect and phone-enabled agents can answer PSTN, web, and mobile voice calls.:


No.	Task	Description
1	Install and configure Avaya Aura® Web Gateway, Avaya Aura® Media Server, and Avaya Aura® Device Services.	See the following: Avaya Aura Web Gateway deployment and configuration. Avaya Aura Media Server deployment. Avaya Aura Device Services deployment.
2	Configure authorization on Avaya Aura® Web Gateway.	See Avaya Aura Web Gateway authorization.
3	Create WebRTC Connect agents that can use media in browsers.	See Creating a user in Avaya Control Manager.
4	Configure the voice media path.	See the following: Configuring codecs in Avaya Aura Web Gateway. Prioritizing codecs in Avaya Aura Media Server. Prioritizing codecs in Communication Manager.
5	Install and configure web and mobile applications to make anonymous calls to Avaya Aura® Web Gateway.	See Install and configure web and mobile applications.
6	Install and configure Avaya Aura® Session Border Controller to enable calls from the public internet.	See Install and configure Avaya Aura Session Border Controller.
7	Configure Avaya Breeze® platform so that voice calls can be anchored on Avaya Breeze® platform with wait treatment.	See Install and configure Avaya Aura Media Server for Avaya Breeze platform.
8	Route web and mobile voice calls to WebRTC Connect Engagement Designer workflows sequencing the AvayaMobileCommunications service.	See Route web and mobile voice calls to Avaya WebRTC Connect workflows.
9	Configure the transfer to service feature for web and mobile voice calls.	See Configure the transfer to service feature for web and mobile voice calls.

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