Configuring the Voice workflow for Callback Assist

Last Updated : May 11, 2020 |

About this task

Use this procedure to configure the Voice workflow for Avaya Oceana® to support the Callback Assist feature.

Procedure

  1. In your web browser, enter the following URL to open the Admin Console of Engagement Designer:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/admin.html

  2. On the Workflows tab, verify that the OceanaVoiceAssistedService workflow is available in the list of deployed workflows.
  3. On the Workflows tab, select the Voice workflow and click Attributes.
  4. On the Workflow Attributes tab, do the following:
    1. In the CallbackDestination field, enter a value in the following format:

      <Number>@<Domain.com>

      The <Number> is the No Media Treatment VDN that you created previously. For example, 8284113@domain.com.

    2. Click Close.