Exporting the Avaya Breeze platform Authorization Identity Certificate

Last Updated : Mar 17, 2025 |

About this task

Requests from clients to the Avaya Aura® Web Gateway server involves passing an authorization token in the request. The authorization is handled through Avaya Workspaces for Call Center Elite cluster 2 that hosts the AuthorizationService snapin. Avaya Aura® Web Gateway is a third-party server. Therefore, you must configure the Avaya Breeze® platform Authorization Certificate on Avaya Aura® Web Gateway.

An issue arises because each Avaya Breeze® platform node in the cluster has a different Authorization Identity Certificate and when load balancing is enabled between the nodes, some requests are rejected. To enable authorization on Avaya Aura® Web Gateway, you must first replace the Authorization Identity Certificate on each Avaya Breeze® platform node with a single System Manager generated identity certificate. Import this identity certificate into your Avaya Aura® Web Gateway.

Procedure

  1. On the System Manager web console, click Services > Inventory > Manage Elements.
  2. On the Manage Elements page, select the check box for any of the Avaya Breeze® platform nodes with the new certificate, and click More Actions > Manage Identity Certificates.
  3. On the Manage Identity Certificates page, select Authorization and click Export.
  4. Save the .pem file on your local machine.