Adding a rule to the sample Chat workflow for priority, rank, and service

Last Updated : Sep 28, 2020 |

About this task

When you deploy the OceanaChatAssistedService workflow, Engagement Designer creates an empty Oceana Chat Routing Service rule set. This rule set is available on the Rules tab in the Admin Console of Engagement Designer.

You can use this procedure to add rule to sample Chat workflow for priority, rank, and service attributes.

Before you begin

Deploy the sample Chat workflow.

Procedure

  1. In your web browser, enter the following URL to open the Admin Console of Engagement Designer:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/admin.html

  2. Select the Rules tab.
  3. On the Rules tab, select the check box for the Oceana Chat Routing Service rule set and click Edit.

    Engagement Designer displays the Edit Rules Editor dialog box.

  4. Click Add Rule.
  5. In the Set Rule Name field, type a name for the rule and click the save icon.
  6. Click the Advance check box.
  7. Click Condition.
  8. In the Expression field, type the attribute based condition for this rule and click Save. You can also use the Expression builder to configure your condition.
  9. Under Then, click Add More.
  10. In the Select Variable field, select the variable for priority, rank, and service.
  11. Click Save.
  12. Click Done.