This section provides information about how to configure Communication Manager and Call Center Elite contact center to integrate with Avaya Oceana®. The procedures described in this section must be performed in addition to the standard configuration procedures of Communication Manager and Call Center Elite.
To perform these configuration procedures, you must log in to Communication Manager using a SSH client application, such as PuTTy.
Note:
Avaya Oceana® supports the agents in a single Hunt Group on a single Communication Manager. Avaya Oceana® maintains all resources across the enterprise in a single pool and assigns work using a single universal matching engine and attributes-driven routing. The hunt group extension is the Group Extension of the hunt group on Communication Manager that the Avaya Oceana® agents are assigned to.
The person completing the Communication Manager configuration must be an experienced administrator. The configuration steps outlined in this section are the requirements for the Avaya Oceana® only. There are many other basic administration requirements on Communication Manager that are outside the scope of Avaya Oceana®.
The starting digit of the calling station must be in both public and private numbering.
