Configuring Agent Phone-sets

Last Updated : Jul 26, 2018 |

About this task

Use this procedure to configure agent phones to support Avaya Oceana® and Call Center Elite.

Procedure

  1. Configure the Avaya Oceana® agent phones to support the following Call Center Elite capabilities:

    • Call Appearance

      Avaya Oceana® requires three Call Appearance lines on each agent station.

    • Login

    • Logout

    • Auto-in / Manual-in

    • Aux Work

    • After Call (optional)

  2. For each SIP User station, ensure that the Type of 3PCC Enabled field is set to Avaya.
  3. For each SIP User station, ensure the Trunk Selection field for the phone extension is aar.