On Communication Manager, configure IP Services for the Application Enablement Services (AES) transport link and then add a CTI-Link from Communication Manager to the AES server. The other end of this CTI-Link is configured on the AES server.
Procedure
Run change node-names ip.
Make an entry for the AES host name and IP address in the respective fields and save the entry.
The host name must match the host name on the AES server.
Save the settings.
Run change ip-services.
On page 1 of the IP SERVICES screen, perform the following steps:
In the Service Type field, add AESVCS.
In the Enabled field, set the value to y.
In the Local Node field, enter procr.
In the Local Port field, verify that 8765 is the default port.
On page 3 of the AE Services Administration screen, perform the following steps:
In the AE Services Server field, enter the AES host name.
The host name must match the host name on the AES server.
In the Password field, enter a password.
The password must have 12 to 16 characters.
In the Enabled field, set the value to y.
Save the settings.
Run add cti-link next or add cti-link n.
n is the number of cti-link that you must use.
On page 1 of the CTI LINK screen, perform the following steps:
In the Extension field, enter a valid extension.
In the Name field, enter the name of the AES server.
In the Type field, set the type to ADJ-IP.
On page 2 of the CTI LINK screen, in the IC Adjunct Routing field, set the value to y.
Save the settings.
Note:
For Avaya Oceana®, ensure that you configure two different CTI-Links for two AES servers. If your solution implements disaster recovery, you must configure four CTI-Links.
