Using Communication Manager, you create Signaling and Trunk Groups for the trunk between Session Manager and Communication Manager. To support Work Assignment, you must configure Universal Call Identifier (UCID) on the Signaling and Trunk Groups.
Procedure
Run change signaling-group n.
n is the number of the Signaling Group that you need to specify.
On page 1 of the SIGNALING GROUP screen, perform the following steps:
Set the Initial IP-IP Direct Media? field to y.
Set the Session Establishment Timer (min) field to 65.
Save the settings.
Ensure that UUI is enabled on any trunks configured so that incoming calls to the Work Assignment VDN contain the Agent ID as UUI for routing the Work Assignment call to the selected agent.
Run change trunk-group n.
n is the number of the Trunk Group that you need to specify.
On page 3 of the TRUNK FEATURES screen, perform the following steps:
Set the UUI Treatment field to shared.
Note:
All trunks connected to Avaya Oceana® must use the shared mode and not the service provider mode.
Set the Send UCID? field to y.
On page 4 of the SHARED UUI FEATURE PRIORITIES screen, ensure that the ASAI, UCID, and Collected Digits fields are not blank.
