On the Communication Manager System Parameters Features form, verify that Universal Call Identifier (UCID) is enabled. UCID is an Avaya proprietary call identifier used to help correlate call records between different systems. UCID must also be configured on the Trunk Group to Avaya Aura® Session Manager.
Procedure
Using an SSH client: connect to the Communication Manager System Access Terminal (SAT) interface.
On page 5 of the FEATURE-RELATED SYSTEM PARAMETERS screen, in the UNIVERSAL CALL ID field, perform the following steps:
Set the Create Universal Call ID (UCID) field to y.
Set the UCID Network Node ID field to any unique node id number.
On page 11 of the system-parameters feature screen, set the Expert Agent Selection (EAS) Enabled? field to y.
On page 13 of the system-parameters feature screen, set the Send UCID to ASAI field to y.
Save the settings.
Log in to Avaya Aura® Communication Manager using your credentials.
Note:
Ensure that this feature is licensed through Avaya WebLM licensing server.
Navigate to Communication Manager Web Interface > Administration > Licensing > Feature Administration.
The Feature Administration page allows you to view and modify the settings of the optional features entitled by the license file. You can view and modify the current settings, or any of the previous settings if available, or the default settings by choosing a feature settings template.
In the Select the feature settings template to display: area, select the settings you want to view or modify.
Click Display.
On the Feature Administration page, verify that the Proprietary? field is set to On.
Important:
You must use material code 232301 to activate the Proprietary features, for example Agent States.
