Configuring a Hunt Group

Last Updated : Nov 23, 2021 |

About this task

Use the following procedure to configure a Hunt Group for Avaya Oceana®.

Procedure

  1. Run add hunt-group next or add hunt-group n.

    n is the number of the hunt group that you need to specify. For example, 828.

  2. On page 1 of the HUNT GROUP screen, perform the following steps:
    1. In the Group Number field, enter the number of the Hunt Group.
    2. In the Group Name field, enter the name of the Hunt Group. For example, use Oceana Agent Pool.
    3. In the Group Extension field, enter a value.

      This value is used for the Hunt Group as the provider value in the System Manager Source Details section of the Work Assignment agent configuration.

    4. Set the ACD field to y.
    5. Set the Queue field to y.
    6. Set the Vector field to y.
  3. On page 2 of the HUNT GROUP screen, set the Skill field to y.
  4. On page 3 of the HUNT GROUP screen, perform the following steps:
    1. Set the Redirect on No Answer (rings) field to an appropriate value.

      The value must specify the number of unanswered rings before the call is redirected.

    2. Set the Redirect on No Answer to VDN field to an appropriate value.

      The value must match the RONA VDN number. For example, 8284001.

  5. Save the settings.