Configuring the maximum number of days to retain active email contacts

Last Updated : Nov 15, 2021 |

About this task

Configure the maximum number of days that Engagement Designer (ED) and Work Assignment can retain active email contacts.

The default ED timeout value is 3 days. The default Work Assignment timeout value is 604800000 milliseconds, equivalent to 7 days. You can configure both of these values to retain active email contacts for a longer period. Avaya recommends configuring these timeout values to the same number of days. The maximum value for both is 24 days.

Snap-in

Attribute

Default value

Maximum value

Comment

EngagementDesigner

Number of days the user wants to retain active instances

3

24

Default value

WorkAssignmentManagerService

IMPU WorkItem Queued state for Email timeout (value)

604800000 (7 days)

2073600000 (24 days) if in milliseconds, 100 if in days

2073600000 = (24 days) = (24 * 24 * 60 * 60 * 1000 * 1 ms)

WorkAssignmentManagerService

IMPU WorkItem Queued state for Email timeout time unit

Milliseconds

N/A

Select milliseconds or days from the drop-down list
Note:

The maximum number of queued email contacts that Avaya Oceana® supports is a fixed limit. If you extend the maximum number of days that ED and Work Assignment can retain active email contacts, the maximum number of queued emails limit can be reached before the increased retention time expires. For more information about the supported maximum number of queued email contacts, see Capacity specifications.

Procedure

  1. Log on to the System Manager web console.
  2. Click Elements > Avaya Breeze® > Configuration > Attributes.
  3. On the Service Clusters tab, from the Cluster list, select Avaya Oceana® Cluster 1.
  4. From the Service list, select EngagementDesigner.
  5. From the list of DEFAULT_GROUP attributes, select the Number of days the user want to retain active instances attribute.
  6. Select Override Default.
  7. Type the maximum number of days to retain active ED workflow instances.

    The maximum is 24 days.

  8. Click Commit.
  9. On the Service Clusters tab, from the Cluster list, select Avaya Oceana® Cluster 1.
  10. From the Service list, select WorkAssignmentManagerService.
  11. From the list of IMPU Configuration attributes, select the IMPU WorkItem Queued state for Email timeout time unit attribute.
  12. Select Override Default.
  13. From the list, select the time unit (milliseconds or days) in which to set the maximum timeout to retain active Work Assignment Email WorkItems.
  14. From the list of IMPU Configuration attributes, select the IMPU WorkItem Queued state for Email timeout (value) attribute.
  15. Select Override Default.
  16. Type the maximum number of time units to retain active Work Assignment Email WorkItems.

    The maximum time is 2073600000 (24 days) if you use milliseconds or 100 if you use days.

    For more information about the attributes, see WorkAssignmentManagerService attributes.

  17. Click Commit.
  18. Reboot Avaya Oceana® Cluster 1.