Deploying the sample Email workflow

Last Updated : May 11, 2020 |

About this task

Avaya provides a sample workflow for the Email channel. With this procedure, you can deploy the sample Email workflow and configure the workflow attributes.

Before you begin

  • Download the latest version of the sample workflow from PLDS.

  • In the Windows hosts file, add an entry containing the cluster IP address and FQDN of Avaya Oceana® Cluster 1. The FQDN in the entry must be different from the FQDNs of Avaya Oceana® Cluster 1 nodes.

Procedure

  1. In your web browser, enter the following URL to open the Designer Console of Engagement Designer:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/index.html

  2. Click Import.
  3. In the Import Workflow dialog box, click Choose File.
  4. Browse to the folder containing the sample workflow, select the workflow, and click Import.
  5. Click Save Workflow.
  6. In the Save Workflow dialog box, do the following:
    1. In the Workflow field, type OceanaEmailAssistedService.

      You can provide any name for the workflow.

    2. Select the folder where you want to save the workflow.
    3. Click Save.
  7. Click Deploy Workflow.
  8. Repeat Steps 2 to 7 for OceanaEmailResumeService.
  9. In the Deployment Details dialog box, click OK.
  10. In your web browser, enter the following URL to open the Admin Console of Engagement Designer:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/admin.html

  11. On the Workflows tab, verify that the OceanaEmailAssistedService and the OceanaEmailResumeService workflows are available in the list of deployed workflows.
  12. On the Workflows tab, select the check box for the OceanaEmailAssistedService workflow and click Attributes.
  13. In the Workflow Attributes dialog box, do the following:
    1. In the LastAgentEnabled field, enter the value True to enable the last agent routing for the Email channel.

      By default, the last agent routing is disabled.

    2. Click Close.