Configuring the maximum number of days to retain active messaging contacts

Last Updated : Nov 19, 2020 |

About this task

Configure the maximum number of days that Engagement Designer (ED) and Work Assignment can retain active messaging contacts.

The default ED timeout value is 3 days. The default Work Assignment timeout value is 604800000 milliseconds, equivalent to 7 days. You can configure both of these values to retain active messaging contacts for a longer period. Avaya recommends configuring these timeout values to the same number of days. The maximum value for both is 24 days.

Snap-in

Attribute

Default value

Maximum value

Comment

EngagementDesigner

Number of days the user want to retain active instances

3

24

Default value

WorkAssignmentManagerService

IMPU WorkItem Queued state for Messaging timeout in milliseconds

604800000 (7 days)

2073600000 (24 days)

2073600000 = (24 days) = (24 * 24 * 60 * 60 * 1000 * 1 ms)
Note:

The maximum number of queued messaging contacts supported by Avaya Oceana® is a fixed limit. If you extend the maximum number of days that ED and Work Assignment can retain active messaging contacts, the maximum number of queued messaging limit can be reached before the increased retention time expires. For more information about the supported maximum number of queued messaging contacts, see Capacity specifications.

Procedure

  1. Log on to the System Manager web console.
  2. Click Elements > Avaya Breeze® > Configuration > Attributes.
  3. On the Service Clusters tab, from the Cluster list, select Avaya Oceana® Cluster 1.
  4. From the Service list, select EngagementDesigner.
  5. From the list of DEFAULT_GROUP attributes, navigate to the to the Number of days the user want to retain active instances attribute.
  6. Select Override Default.
  7. Type the maximum number of days to retain active ED workflow instances. The maximum time is 24 days.
  8. Click Commit.
  9. On the Service Clusters tab, from the Cluster list, select Avaya Oceana® Cluster 1.
  10. From the Service list, select WorkAssignmentManagerService.
  11. From the list of IMPU Configuration attributes, navigate to the to the IMPU WorkItem Queued state for Messaging timeout in milliseconds attribute.
  12. Select Override Default.
  13. Type the maximum number of milliseconds to retain active messaging contacts. The maximum time is 2073600000 ms (24 days).

    For more information, see WorkAssignmentManagerService attributes.

  14. Click Commit.
  15. Reboot Avaya Oceana® Cluster 1.