Configuring access to Omnichannel Administration Utility

Last Updated : Jan 31, 2022 |

Before you begin

Install and commission Avaya Control Manager.

For more information about how to install Avaya Control Manager, see Installing Avaya Control Manager document. For more information on commissioning Avaya Control Manager, see the earlier topics of this chapter.

Procedure

  1. Log on to Avaya Control Manager.
  2. Navigate to Configuration > Avaya Oceana™ > Server Details.
  3. On the Avaya Oceana Server List page, do one of the following:

    • Double-click the UCAServer instance.

    • Select the check box for the UCAServer instance and click Edit.

  4. Click the System Properties tab.
  5. Expand Omni Channel.
  6. In the Omni Channel Database Server field, enter the FQDN of the Omnichannel Windows server or host name of the virtual IP if using Omni Channel Cache mirroring HA.
  7. For a secure communication between Avaya Control Manager and your Omnichannel Windows server, do the following:
    1. In the Omni Channel Database Server Port Number field, enter the port number 443.
    2. Select the Https check box.
    3. Click Save.