Adding new account types to Avaya Oceana

Last Updated : Mar 21, 2019 |

About this task

Use this procedure to create a display name that is associated with a new account type in Avaya Oceana®. After the account type is created, it gets displayed in the list of available input fields that customers can import or manually enter data.

Note:

  • The Avaya Oceana® Omnistore database comes pre-populated with four default account types: Account identifier, Credit card number, Social Security number, and Subscription Identifier.

  • You can add up to 16 new custom account types, apart from the four default account types.

  • You cannot delete account types that are not associated with a customer.

Procedure

  1. On the Oceana Customer Management Tool interface, click Import customer data.
  2. On the Customer Settings page, click the Account Types > Add.
  3. On the OCMT Insert Account Type window, enter the name and the display name for the account and click Insert.