Adding the SelfService VDN to Avaya Control Manager

Last Updated : Apr 01, 2019 |

About this task

Use this procedure to add the Self Service VDN for Call Center Elite IVR.

Before you begin

  • Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.

  • Run ACM Synchronizer to push the SelfService VDN to Avaya Control Manager.

Procedure

  1. On the Avaya Control Manager webpage, click Configuration > Avaya Oceana™ > Server Details.
  2. On the Avaya Oceana Server List page, double-click the UCAServer server.
  3. Select the VDN tab.
  4. In the Avaya Oceana VDN Type field, select Self Service.
  5. Move the single required SelfService VDN from the CM VDNs list to the Selected list.
  6. Click Save.