Avaya provides a sample Engagement Designer workflow for Voice Self Service provided by Avaya Aura® Call Center Elite. This workflow uses Avaya Aura® Media Server to play media files and provide front-end IVR. This procedure describes how to deploy sample media files for Voice Self Service. The sample media files available for Voice Self Service are:
Announcement
Media file name
Welcome
WelcomeCustomer.wav
Service
Service.wav
Language
Language.wav
Directing
Directing.wav
Wait music
Wait.wav
Note:
These media files are available to download from the Avaya DevConnect portal at http://www.avaya.com/devconnect. For information about downloading Avaya Oceana® resources from Avaya DevConnect, refer to the Avaya Oceana® Release Notes.
Before you begin
Ensure that you have the Engagement Designer workflow for Voice Self Service and the accompanying Avaya Aura® Media Server media files.
Procedure
In your web browser, enter the following URL:
https://<Avaya Aura Media Server_FQDN>:8443/em
In the User ID field, enter the User ID for logging in to Avaya Aura® Media Server.
In the Password field, enter the password for logging in to Avaya Aura® Media Server.
Click Log in.
In the navigation pane, click Tools > Media Management.
On the Media Management page, select the Communication Manager check box.
Click Browse.
On the Provision Media page, expand the Communication Manager content namespace.
Select the content group to which you want to add a media file.
Click Add Media.
In the Add Media dialog box, click Browse and navigate to the sample media files.
Select a file and click Upload.
Continue uploading all the media files to the Communication Manager content namespace.
