Configuring a vector for the SelfService VDN

Last Updated : Oct 03, 2018 |

About this task

Use this procedure to configure a vector for the SelfService VDN.

Procedure

  1. Using SSH client, connect to the Communication Manager System Access Terminal (SAT) interface.
  2. Run change vector n.

    n is the number that you entered in the Destination field of the VECTOR DIRECTORY NUMBER screen while creating the SelfService VDN.

  3. On page 1 of the CALL VECTOR screen, perform the following steps:
    1. In the Name field, enter the name of the vector as SelfService Vector.

      This standard name makes maintenance and troubleshooting easier.

    2. Enter the details required from line 01 to line 41 as shown below:












      The sample workflow and default vector supports three prompts. The first prompt collects a 6-digit customer ID and the other two prompts collect a single-digit routing attribute. Replace these lines as required for your solution. If there is a routing failure at any point during the call, the call routes to the fallback VDN and the configured fallback Elite skill.

  4. Save the settings.