Creating variables on Communication Manager

Last Updated : Oct 13, 2020 |

About this task

Communication Manager vectors use variables to improve efficiency. Different types of variables are available to meet different types of call processing needs. Vector variables can be added to consider location, messaging, and adjunct routing vector steps. Based on the variable type, variables can use call-specific data or fixed values that are identical for all calls. In either case, an administered variable can be reused in many vectors.

If the variables used in this example are already in use on Communication Manager, use different variables. Ensure that you use these different variables in your Avaya Oceana® vectors.

Important:

Use variables E - I to provide Call Center Elite Voice Self Service.

Procedure

  1. Using an SSH client, connect to the Communication Manager System Access Terminal (SAT) interface.
  2. Use the change variables command.
  3. Create variables E to I as shown below:




  4. Save the settings.