Adding Self-Service Application in Experience Portal

Last Updated : Jan 14, 2019 |

Procedure

  1. On the Experience Portal Management web console, click System Configuration > Applications.
  2. On the Applications page, click Add.
  3. In the Name field, specify a name for the application.
  4. In the VoiceXML URL field, enter the following URI:

    http://<AppServer IP address>:7080/WorkAssignmentSelfService/Start

    <AppServer IP address> is the IP address of the application server hosting the Self-Service Application.

  5. Click Verify to ensure it is deployed correctly.
  6. In the Speech Servers area, do the following:
    1. In the TTS field, select the speech server that you configured on the Speech Servers page.
    2. Move the required value from Voices list to Selected Voices list.
  7. In the Application Launch area, do the following:
    1. In the Called Number field, enter a number that must be dialed to start the application.
    2. Click Add.
  8. Click Advanced Parameters and do the following:
    1. Set Generate UCID to Yes.
    2. Set Operation Mode to Shared UUI.
    3. Set Transport UCID in Shared Mode to Yes.
  9. Click Save.
  10. On the Experience Portal Management web console, click System Configuration > Applications.
  11. Click the Edit icon next to the application that you created.
  12. Specify the following values for DataCenter1:
    1. In the Data Center 1: Name field, enter the name of the data center.
    2. In the Data Center 1: Assisted Service Destination field, enter the Ingress VDN in the following format:

      sip:8284100@domain.com

    3. In the Data Center 1: Fallback Destination field, enter the Fallback VDN in the following format:

      sip:8284103@domain.com

    4. In the Data Center 1: Work Assignment Cluster IP field, enter the FQDN or IP address of Avaya Oceana® Cluster 1.
    5. In the Data Center 1: Context Store Cluster IP field, enter the FQDN of Avaya Oceana® Cluster 1 or the FQDN of your standalone Context Store cluster if your solution includes standalone Context Store.
    6. In the Data Center 1: Customer Management Cluster IP field, enter the FQDN of Avaya Oceana® Cluster 1.
    7. In the Data Center 1: Unified Collaboration Model Cluster IP field, enter the FQDN or IP address of Avaya Oceana® Cluster 1.
    8. Select the Use Secure Connection check box if the connection between Experience Portal and Avaya Oceana® is secure.
  13. Click Save.
  14. Restart the application server using System Management > Application Server.