Configuring a vector for the Coverage VDN

Last Updated : Oct 13, 2020 |

About this task

Use this procedure to configure a vector for the Coverage VDN. For example, callers can choose to leave a voice mail if the estimated wait time (EWT) for their call is high.

Note:

  • Perform this procedure only if your solution includes voice mail.

Procedure

  1. Using an SSH client, connect to the Communication Manager System Access Terminal (SAT) interface.
  2. Run change vector n.

    n is the number that you entered in the Destination field of the VECTOR DIRECTORY NUMBER screen while creating the Coverage VDN. In this example, the vector number is 7.

  3. On page 1 of the CALL VECTOR screen, perform the following steps:
    1. In the Name field, enter the name of the vector as Coverage Vector.

      This standard name makes maintenance and troubleshooting easier.

    2. Enter the details required from line 01 to line 13 as shown in the following figure:
      Important:

      In line 12, you must replace the number in this example (2990000) with the Internal Messaging access number that you configured in Avaya Aura® Messaging. This number must include “~pA” at the end. Change this as required for your solution. Based on caller input you can choose to route the call to any mailbox number. For example, configure a mailbox for every agent or every skill. For more information about configuring calls to route to different mailboxes, see Configuring a vector for the Treatment VDN.









  4. Save the settings.