Configuring a vector for the Fallback VDN

Last Updated : May 03, 2018 |

About this task

Use this procedure to configure a vector for the Fallback VDN to automatically route calls to Call Center Elite when Avaya Oceana® is down or call routing fails.

Procedure

  1. Using SSH client, connect to the Communication Manager System Access Terminal (SAT) interface.
  2. Run change vector n.

    n is the number that you entered in the Destination field of the VECTOR DIRECTORY NUMBER screen while creating the Fallback VDN. In this example, the vector number is 12.

  3. On page 1 of the CALL VECTOR screen, perform the following steps:
    1. In the Name field, enter the name of the vector as Fallback Vector.

      This standard name makes maintenance and troubleshooting easier.

    2. Enter the details required from line 01 to line 06 as shown below:




      Note:

      • The example vector plays an out of service announcement and queues the call to the Elite skill assigned to all Oceana agents. The call can route to any agent logged into this Elite skill. Replace these lines as required for your solution. For example, queue the call to an attendant, queue the call directly to a voice mail number, or queue to any Elite skill.

  4. Save the settings.