Configuring a vector for the RONA VDN

Last Updated : Oct 13, 2020 |

About this task

Use this procedure to configure a vector for the RONA VDN to handle Voice Redirect On No Answer (RONA) scenarios. Calls are redirected to the RONA VDN if the number of unanswered rings exceeds the value set for the Hunt Group.

Procedure

  1. Using an SSH client, connect to the Communication Manager System Access Terminal (SAT) interface.
  2. Run change vector n.

    n is the number that you entered in the Destination field of the VECTOR DIRECTORY NUMBER screen while creating the RONA VDN. In this example, the vector number is 3.

  3. On page 1 of the CALL VECTOR screen, perform the following steps:
    1. In the Name field, enter the name of the vector as RONA Vector.

      This standard name makes maintenance and troubleshooting easier.

    2. Enter the details required from line 01 to line 13 as shown in the following screen:








      Important:

      In line 05, you must specify the number of the first CTI-Link that you created while configuring the CTI-Link to Application Enablement Services. It is recommended that you use two Application Enablement Services and two CTI-Links for robustness. Add the second CTI-Link to the vector after line 05 if required. If your solution implements disaster recovery, configure up to four CTI-Links. You must ensure that you change the other lines in the vector as appropriate if you add multiple CTI-Links.

      Note:

      The call routes to the fallback VDN if there is no agent available to answer the call.

  4. Save the settings.