Configuring a vector for the Routing VDN

Last Updated : Oct 13, 2020 |

About this task

Use this procedure to configure a vector for the Routing VDN to collect the digits (containing the Agent ID) set by the Adjunct Route application.

Important:

This example vector assumes the agent ID’s are 7 digits in length. You must replace line 05 and 06 as required for your solution.

Procedure

  1. Using an SSH client, connect to the Communication Manager System Access Terminal (SAT) interface.
  2. Run change vector n.

    n is the number that you entered in the Destination field of the VECTOR DIRECTORY NUMBER screen while creating the Routing VDN. In this example, the vector number is 2.

  3. On page 1 of the CALL VECTOR screen, perform the following steps:
    1. In the Name field, enter the name of the vector as Routing Vector.

      This standard name makes maintenance and troubleshooting easier.

    2. Enter the details required from line 01 to line 18 as shown in the following screen:








      Important:

      • This example vector assumes the agent ID’s are 7 digits in length. You must replace line 05 and 06 as required for your solution. For example, for a 4 digit dial plan change line 05 06 to: goto step 7 if A <= 9999 set A = A SEL 4

      • In line 10, you must specify the number of the first CTI-Link that you created while configuring the CTI-Link to Application Enablement Services. It is recommended that you use two Application Enablement Services and two CTI-Links for robustness. Add the second CTI-Link to the vector after line 10 if required. If your solution implements disaster recovery, configure up to four CTI-Links. You must ensure that you change the other lines in the vector as appropriate if you add multiple CTI-Links.

      Note:

      • If there is a routing failure at any point during the call, the call routes to the fallback VDN and the configured fallback Elite skill.

  4. Save the settings.