Creating a Transfer Vector Directory Number

Last Updated : Jun 08, 2020 |

About this task

Use this procedure to create the Transfer Vector Directory Number (VDN) for Adjunct Route. The types of transfer VDNs created include:

  • Transfer to Service VDN

  • Transfer to User VDN

Procedure

  1. Run add vdn next or add vdn n.

    n is the extension that you want to use for the VDN.

    For Transfer to Service VDN, the extension is 8284101.

    For Transfer to User VDN, the extension is 8284114.

  2. On page 1 of the VECTOR DIRECTORY NUMBER screen, perform the following steps:
    1. In the Name field, enter the name of the VDN.
    2. In the Destination field, set the destination to a vector number which is not in use. This example uses 5.

      For Transfer to Service VDN, the vector number is 5.

      For Transfer to User VDN, the vector number is 11.

    3. In the 1st Skill* field, enter the Hunt Group that you created for Oceana agents. This example uses the Oceana Agent Pool Hunt Group, 828.
  3. Save the settings.

Example

Transfer to Service VDN





Transfer to User VDN