Creating the Coverage Vector Directory Number

Last Updated : May 04, 2018 |

About this task

Use this procedure to create the Coverage Vector Directory Number (VDN).

Note:

  • Perform this procedure only if your solution includes voice mail.

  • Avaya Oceana® supports Coverage for the Required Resource scenario where the customer requests a specific agent, but the agent does not answer the call for some reason. If Coverage is configured, the call is routed to the voice mailbox of the agent so that the customer can leave a message for the agent. Avaya Oceana® also supports Coverage as a wait treatment option for callers. For example, callers can choose to leave a voice mail if the estimated wait time (EWT) for their call is high.

Procedure

  1. Run add vdn next or add vdn n.

    n is the extension that you want to use for the VDN. This example uses 8284105.

  2. On page 1 of the VECTOR DIRECTORY NUMBER screen, perform the following steps:
    1. In the Name field, enter the name of the VDN.
    2. In the Destination field, set the destination to a vector number which is not in use. This example uses 7.
  3. Save the settings.

Example