Creating the Treatment Vector Directory Number

Last Updated : May 03, 2018 |

About this task

Use this procedure to create the Treatment Vector Directory Number (VDN).

Procedure

  1. Run add vdn next or add vdn n.

    n is the extension that you want to use for the VDN. This example uses 8284104.

  2. On page 1 of the VECTOR DIRECTORY NUMBER screen, perform the following steps:
    1. In the Name field, enter the name of the VDN.
    2. In the Destination field, set the destination to a vector number which is not in use. This example uses 10.
    3. In the 1st Skill* field, enter the Hunt Group that you created for Oceana agents. This example uses the Oceana Agent Pool Hunt Group, 828.
  3. Save the settings.

Example