Number |
Description |
Configuration value |
OPTION value choices |
Sample command |
1 |
Avaya Oceana® 3.5.x or newer release Voice and Digital with agent sizes greater than 100 up to maximum of 4500 agents |
Combined-4500 |
AMC AvayaChat Messaging Chat CoBrowse GenericChannel Social SMS POM CRMgateway ZangSmsConnector DataView PacketMetric |
upgradeSolution <path To OceanaXXXX.zip file> -cg N Combined-4500 AMC AvayaChat Messaging Chat CoBrowse GenericChannel Social SMS POM CRMgateway ZangSmsConnector DataView PacketMetric |
2 |
Avaya Oceana® 3.5.x or newer release Voice and Digital with 100 agents |
Combined-100 |
AMC AvayaChat Messaging Chat GenericChannel Social SMS POM CoBrowse ZangSmsConnector CRMgateway DataView PacketMetric |
upgradeSolution <path To OceanaXXXX.zip file> -cg N Combined-100 AMC AvayaChat Messaging Chat CoBrowse GenericChannel Social SMS ZangSmsConnector DataView POM CRMgateway PacketMetric |
3 |
Avaya Oceana® 3.5.x or newer release Voice only with agent sizes greater than 100 up to maximum of 4500 agents |
VoiceOnly-4500 |
AMC POM CoBrowse CRMgateway ZangSmsConnector CRMgateway PacketMetric |
upgradeSolution <Path To OceanaXXXX.zip file> -cg N VoiceOnly-4500 AMC POM CoBrowse CRMgateway ZangSmsConnector CRMgateway PacketMetric |
4 |
Avaya Oceana® 3.5.x or newer release Voice only with 100 agents |
VoiceOnly-100 |
AMC POM CoBrowse ZangSmsConnector CRMgateway PacketMetric |
upgradeSolution <Path To OceanaXXXX.zip file> -cg N VoiceOnly-100 AMC POM CoBrowse ZangSmsConnector CRMgateway PacketMetric |
5 |
Avaya Oceana® 3.5.x or newer release Digital only with agent sizes greater than 100 up to maximum of 4500 agents |
DigitalOnly-4500 |
AvayaChat Messaging SMS Chat GenericChannel Social CoBrowse CRMgateway ZangSmsConnector DataView PacketMetric |
upgradeSolution <Path To OceanaXXXX.zip file> -cg N DigitalOnly-4500 AvayaChat Messaging SMS Chat GenericChannel Social CoBrowse CRMgateway ZangSmsConnector DataView PacketMetric |
6 |
Avaya Oceana® 3.5.x or newer release Digital only with 100 agents |
DigitalOnly-100 |
AvayaChat Messaging SMS Chat GenericChannel Social CoBrowse ZangSmsConnector DataView PacketMetric |
upgradeSolution <Path To OceanaXXXX.zip file> -cg N DigitalOnly-100 AvayaChat Messaging SMS Chat GenericChannel Social CoBrowse ZangSmsConnector DataView PacketMetric |
Note:
Remove any or all of the options if you do not have those snap-ins installed on your system.
You do not need to remove AMC from service profile if you do not use WebRTC/Video.
The following table lists the snap-ins included in each SnapInGroup OPTION:
SnapInGroup OPTION |
Snap-ins included |
Messaging |
MessagingService |
SMS |
SMSVendorSnapin |
AMC |
AvayaMobileCommunications |
AvayaChat |
BotConnector |
Chat |
AutomationController |
CoBrowse |
CoBrowse |
GenericChannel |
GenericChannelAPI |
Social |
SocialConnector |
POM |
OBCService |
DataView |
DataViewer |
PacketMetric |
Packetbeat and Metricbeat |
Note:
The Logging and PacketMetric snap-ins are optional regardless of which channels are used.
