Before you begin
For an Avaya Oceana® deployment that supports more than 100 active agents, you install Avaya CRMGateway snap-in and ZangSmsConnector on Avaya Oceana® Cluster 5. Therefore, you must identify the WebSphere and Security Module HTTPS certificates for all nodes of Avaya Oceana® Cluster 5 and ensure that the certificates are signed by the same CA. You must also ensure that these certificates have different Common Name (CN).