Verifying the host name resolution for Avaya Breeze platform nodes

Last Updated : Jul 21, 2022 |

Procedure

  1. Register the fully qualified domain names (FQDNs) of the following servers and virtual machines with a Domain Name System (DNS) server:

    • System Manager

    • Avaya Oceana® Cluster 1 IP address and FQDN

    • Avaya Oceana® Cluster 2 IP address and FQDN

      Register the IP address and FQDN of Avaya Oceana® Cluster 2 for an Avaya Oceana® deployment that supports up to 4500, 2000, 1000, 500, or 250 active agents.

    • Avaya Oceana® Cluster 3 IP address and FQDN

    • Avaya Oceana® Cluster 4 IP address and FQDN

    • Avaya Oceana® Cluster 5 IP address and FQDN

      Register the IP address and FQDN of Avaya Oceana® Cluster 5 for an Avaya Oceana® deployment that supports up to 4500, 2000, 1000, 500, or 250 active agents.

    • Omnichannel Windows Server 2019 (Desktop Experience)

    • Avaya Breeze® platform node host names

    • Avaya Breeze® platform security IP addresses

    Important:

    • If you do not complete this step, the Avaya Breeze® platform replication does not synchronize for each node. Failure to synchronize prevents the deployment from completing.

    • The returned DNS record is case-sensitive. Therefore, it must exactly match the node.

    • You must deploy minimum two DNS servers to have the Highly Available DNS server capability. If you only have as single DNS server and it goes down, Avaya Breeze® platform/Avaya Breeze® platform ceases to operate.

  2. Verify that System Manager can resolve the host name of Avaya Breeze® platform nodes.
    Note:
    The following Avaya Analytics™ features are not supported when Avaya Breeze® platform nodes have .local domain name:

    • Avaya Analytics™ kafka open interface is not supported. It affects WFO integration and custom applications.

    • Avaya Analytics™ websocket open interface is not supported. It affects Agent Wallboard and other custom applications.

    • GDPR feature is not supported.