Configuring Cache Mirroring on the standby Omnichannel Database server

Last Updated : Mar 14, 2022 |

About this task

Nominate one of the Omnichannel servers to be the standby server. Take a Cache data backup on the active server and later restore the Cache data on the standby server.

Before you begin

Retrieve the necessary certificate files from Retrieve certificate files section if using SSL.

Procedure

  1. Start the Windows Services application by performing the following steps:
    1. Click Start > Run.
    2. In the Run dialog box, type services.msc.
    3. Click OK.
  2. In the Services window, do the following:
    1. Right-click ISCAgent service and select Start.
    2. Double-click the ISCAgent service.
    3. Click the General tab.
    4. In the Startup type field, select Automatic.
    5. Click the Recovery tab.
    6. In the First failure, Second failure, and Subsequent failures fields, select the Restart the Service option.
    7. In the Reset fail count after field, type 120.
    8. In the Restart service after field, type 0.
    9. Click Apply.
    10. Click OK.
  3. Navigate to the OCEANA_INSTALL_DIR\Avaya\Oceana\MMDataManagement folder.
  4. Right-click the OceanaDataManagementTool.exe file and click Run as administrator.
  5. Navigate to Configuration > Mirror Settings  > Join Mirror.
  6. In the Type field select Failover.
  7. Type the Agent Address on Other System and select the Network Interface and mirror Type.
  8. If SSL is configured on Primary server select the Require SSL/TLS checkbox here.
    1. In the File containing trusted Certificate Authority X.509 certificate field, enter the location of your CA.
    2. In the File containing this configuration's X.509 certificate field, browse and select the server certificate.
    3. In the File containing associated private key field, browse and select the certificate key file.
    4. In the Private key password field, enter the new password.
  9. Click Save.
  10. In the Oceana Data Management utility, click Backup And Restore.
  11. In the navigation pane, click Backup And Restore.
  12. In the Select file to restore from field, click Browse.
  13. On the Open dialog box, do the following:
    1. Browse to the location where you stored the backup file.
    2. Select the backup file.
    3. Click Open.
  14. Click Restore Database.
  15. Click Restore.

    Click Yes when the utility displays the message Are you restoring a mirrored backup.

    The utility displays the Restore complete! message after the restore process is completed.

  16. To verify whether the restore was successful, do the following:
    1. On Cache Management Portal, click System Operation > Mirror Monitor.
    2. Click Details.

      Verify both Avaya Oceana® databases in the list.