Configuring the Omnichannel Database address in Avaya Control Manager

Last Updated : Mar 26, 2018 |

Procedure

  1. Log on to Avaya Control Manager.
  2. Navigate to Configuration > Avaya Oceana™ > Server Details.
  3. Double-click the UCAServer instance, or click Edit.
  4. Select the System Properties tab.
  5. Expand Omni Channel.
  6. In the Omni Channel Database section, perform the following steps:
    1. In the Omni Channel Database Server field, enter the Virtual IP address of Omnichannel Database.
    2. In the Omni Channel Database Server Port Number field, keep the default port number as 57772.
  7. Click Save.