Installing the Arbiter service

Last Updated : May 16, 2022 |

About this task

Omnichannel Provider (OCP) is deployed with active and standby Omnichannel Database servers. The standby server uses database mirroring to replicate the changes made on the active server. You must deploy the Arbiter service on the Avaya Control Manager application server with which active and standby servers communicate to provide context in a failover scenario.

The configuration of the Arbiter service involves minimal software installation and does not require the installation of Cache.

Important:

The Arbiter service, which is installed on the primary Avaya Control Manager application server, controls the Omnichannel Database failover. If the primary Avaya Control Manager application server is unreachable, the automatic Omnichannel Database failover does not occur until the primary Avaya Control Manager application server is recovered.

Procedure

  1. Log in to the Avaya Control Manager server as an administrator.
  2. Insert the Omnichannel Database DVD into the DVD drive.
  3. Browse to the <DVD_Drive>\ThirdPartySoftware\IntersystemsCache\ISCAgent folder.
  4. In the folder, double-click the ISCAgent.msi file.
  5. On the Select Instance screen, keep the default option and click OK.
  6. On the License Agreement screen, select I accept the terms in the license agreement and click Next.
  7. On the Ready to Install the Program screen, click Install.
  8. Click Finish.
  9. Start the Windows Services application by doing the following:
    1. Click Start > Run.
    2. In the Run dialog box, type services.msc.
    3. Click OK.
  10. In the Services window, do the following:
    1. Double-click the ISCAgent service.
    2. In the Properties dialog box, click Start.
    3. In Startup type, select Automatic.
    4. Click the Recovery tab.
    5. In the First failure, Second failure, and Subsequent failures fields, select the Restart the Service option.
    6. In the Reset fail count after field, type 120.
    7. In the Restart service after field, type 0.
    8. Click Apply.
    9. Click OK.