1

Retrieve the certificate files.

See Retrieve certificate files.

2

Export the Certificate Authority file

See Exporting the Certificate Authority file.

2

Install the Arbiter service on the Avaya Control Manager application server.

See Installing the Arbiter service.

3

Configure Cache Mirroring on the active Omnichannel Database server.

See Configuring Cache Mirroring on the active Omnichannel Database server.

4

Configure Cache Mirroring on the standby Omnichannel Database server.

See Configuring Cache Mirroring on the standby Omnichannel Database server.

5

Configure the Omnichannel Database Address attribute with the Virtual IP address of Omnichannel Database for the OCP services.

See Setting the Omnichannel Database Address attribute for HA.

6

Configure the Omni Channel Database Server field with the Virtual IP address of Omnichannel Database in Avaya Control Manager.

See Configuring the Omnichannel Database address in Avaya Control Manager.

7

Secure the Cache Mirror on the Omnichannel Database servers using TLS.

See Securing the Cache Mirror on the Omnichannel Database servers.