Removing Cache Mirroring from the active Omnichannel Database server

Last Updated : Jan 07, 2022 |

Procedure

  1. In your web browser, enter the following URL to open Cache Management Portal:

    http://<ActiveOmnichannelServerIP>:57772/csp/sys/UtilHome.csp

    <ActiveOmnichannelServerIP> is the IP address of the server containing the active Omnichannel Database.

  2. On the Cache Management Portal login page, do the following:
    1. In the User Name field, type _admin.
    2. In the Password field, type Oceana16.
    3. Click LOGIN.
  3. On Cache Management Portal, click System Administration > Configuration > Mirror Settings > Edit Mirror > Remove Mirror Configuration.
  4. On the Remove Mirror Configuration page, click Clear JoinMirror Flag.
  5. On the server, right-click the Cache icon on the toolbar and click Stop Cache.
  6. Click Restart.
  7. On Cache Management Portal, click System Administration > Configuration > Mirror Settings > Edit Mirror > Remove Mirror Configuration.
  8. Remove any Journal files beginning with MIRROR in E:\AVAYA\OCEANA\DATABASES\JOURNAL where E represents the Journal drive.