Removing Cache Mirroring from the standby Omnichannel Database server

Last Updated : Dec 24, 2021 |

Procedure

  1. In your web browser, enter the following URL to open Cache Management Portal:

    http://<StandbyOmnichannelServerIP>:57772/csp/sys/UtilHome.csp

    <StandbyOmnichannelServerIP> is the IP address of the server containing the standby Omnichannel Database.

  2. On the Cache Management Portal login page, do the following:
    1. In the User Name field, type _admin.
    2. In the Password field, type Oceana16.
    3. Click LOGIN.
  3. On Cache Management Portal, click System Administration > Configuration > Mirror Settings > Remove Mirror Configuration.
  4. Click Remove.
  5. For Remove mirror attribute, select Yes.
  6. Restart the Windows Omnichannel Database server.
  7. Remove any Journal files beginning with MIRROR in E:\AVAYA\OCEANA\DATABASES\JOURNAL where E represents the Journal drive.