Securing the Cache Mirror on the Omnichannel Database servers

Last Updated : Aug 04, 2023 |

About this task

Use this procedure to secure the Cache Mirror on the active and standby Omnichannel Database servers using TLS.

Before you begin

  • Configure Cache Mirroring on the active Omnichannel Database server.

  • Ensure that the same CA signs the certificates for the active and standby servers.

  • Ensure that the certificates for the active and standby servers are part of the Trusted Root Certificate Authorities.

  • Do not specify the revocation list while entering certificates details because the revocation list is optional.

Procedure

  1. On Primary server do the following:
    1. Navigate to the OCEANA_INSTALL_DIR\Avaya\Oceana\MMDataManagement folder.
    2. Double-click the OceanaDataManagementTool.exe configuration file.
    3. Go to Configuration  > Mirror Settings > Create Mirror.
    4. Select the Require SSL/TLS check box.

      • In the File containing trusted Certificate Authority X.509 certificate field, enter the location of your CA.

      • In the File containing this configuration's X.509 certificate field, browse and select the server certificate.

      • In the File containing associated private key field, browse and select the key.

      • In the Private key password field, enter the new password.

    5. Click Save or Update button.
  2. Go to standby sever and do the following:
    1. Navigate to the OCEANA_INSTALL_DIR\Avaya\Oceana\MMDataManagement folder.
    2. Double-click the OceanaDataManagementTool.exe configuration file.
    3. Go to Configuration  > Mirror Settings > Create Mirror.
    4. Select the Require SSL/TLS check box.

      • In the File containing trusted Certificate Authority X.509 certificate field, enter the location of your CA.

      • In the File containing this configuration's X.509 certificate field, browse and select the server certificate.

      • In the File containing associated private key field, browse and select the key.

      • In the Private key password field, enter the new password.

    5. Click Save or Update button.
  3. Go back to Primary server:
    1. In your web browser, enter the following URL to open Cache Management Portal:

      http://<DC1OmnichannelServerIP>:57772/csp/sys/UtilHome.csp

      <DC1OmnichannelServerIP> is the IP address of the active Omnichannel Database server

      in Data Center 1.

    2. On the Cache Management Portal login page, do the following:

      • In the User Name field, type the user name.

      • In the Password field, type the password.

      • Click Login.

    3. On Cache Management Portal, click System Administration > Configuration > Mirror Settings > Edit Mirror.
    4. On the Edit Mirror page, look for Pending New Members section.
    5. Tick the async server and select Authorize.
    6. . Select Ok.