Prerequisites

Last Updated : Sep 28, 2020 |

Before implementing the configuration to support Multimedia remote workers, you must ensure the following:

  • Avaya Oceana® is deployed and configured for all Multimedia channels and is operational for on-premise agents.

  • Avaya Oceana® must completely use secure connections through the following:

    • The Only allow secure web communication check box must be selected in the cluster attributes of all Avaya Oceana® clusters.

    • The Secure Communications attribute must be enabled in the OceanaConfiguration service.

  • A reverse proxy and external/internal firewalls are deployed and operational.

    The reverse proxy must have a support for WebSockets and HTTP version 1.1.

  • Any screen-pops required for agents must be externalized so that they are accessible to the remote agents.