Adding the server to a domain

Last Updated : Mar 19, 2026 |

About this task

Before installing the Omnichannel software, you must add the server to the domain.

Before you begin

  • Ensure that the server time and domain controller time are synchronized.

  • On the server, configure a preferred Domain Name System (DNS) server on the Network Interface Card (NIC).

  • Ask your System Administrator to add a Domain Name System (DNS) static entry for this server.

    Each Omnichannel server in a domain requires a DNS static entry.

Procedure

  1. Log on to the server.
  2. Click Start > Server Manager.
  3. In the navigation pane, click Local Server.
  4. In the content pane, in the PROPERTIES section, double-click the Domain value.
  5. In the System Properties dialog box, click the Computer Name tab.
  6. Click Change.
  7. In the Member of dialog box, click Domain to add the server to a domain.
  8. In Domain, type the domain name.

    Provide the fully qualified domain name with the prefix and suffix.

  9. Click OK.
  10. Type the domain administrator username and password.
  11. Click OK.
  12. Restart the server when you are prompted.