Changing the Omnichannel Database password

Last Updated : Sep 24, 2020 |

About this task

Use this procedure to change the Omnichannel Database password. The procedure describes the steps to change the password for the mmJava user in Omnichannel Database. You can perform the similar steps to change the password for the _admin user.

Important:

For a High Availability pair of databases:

  • Change the password in both databases

  • Specify the same password for the mmJava user in both databases

    For the _admin user, you can specify different passwords in both databases.

Procedure

  1. In your web browser, enter the following URL to open Caché Management Portal:

    http://<ServerIP>:57772/csp/sys/UtilHome.csp

    <ServerIP> is the IP address of the server where you installed Omnichannel Database.

  2. On the Caché Management Portal login page, do the following:
    1. In the User Name field, type _admin.
    2. In the Password field, type Oceana16.
    3. Click LOGIN.
  3. Click System Administration > Security > Users.
  4. In the list of users, locate the mmJava user and click Profile.
  5. On the User Profile page, click Edit User.
  6. On the Edit User page, do the following:
    1. On the General tab select Enter new password.
    2. In the Password field, enter the new password.
    3. In the Password (confirm) field, reenter the password.
      Caution:

      You must remember the new password.

    4. Click Save.
  7. Log on to System Manager.
  8. On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
  9. On the Service Clusters tab, do the following:
    1. In the Cluster field, select Provisioning Cluster.
    2. In the Service field, select OceanaConfiguration.
  10. In the Multimedia area, specify this new password in the Password for the Omnichannel Database attribute.