Configuring Java clients to use TLS

Last Updated : Feb 17, 2020 |

Procedure

In the following services, set the Secure Connections to Omnichannel Database attribute to true to enable a secure connection:

  • AgentControllerService

  • AutomationController

  • CustomerControllerService

  • EmailService

  • MessagingService

  • OCPDataServices

  • ORCRestService

  • OceanaDataViewer

Important:

  • For any of these services, if you do not see the Secure Connections to Omnichannel Database attribute in System Manager, then it specifies that the service does not currently support a secure connection to Omnichannel Database.

  • The JDBC connection to Omnichannel Database remains unaffected even if Avaya Oceana® Cluster 3 is configured to only support secure connections.

  • Irrespective of the TLS version set on Avaya Oceana® Cluster 3, all services use TLS 1.2 to access Omnichannel Database.