Installing the Omnichannel server software

Last Updated : Oct 13, 2020 |

About this task

Use this procedure to install the Omnichannel server software.

When you install the Omnichannel server software, the installer disables SSL 3.0, TLS 1.0, and TLS 1.1 on the Omnichannel server. Therefore, you must enable them after the installation is complete.

Important:

You must install, run, and patch the Omnichannel server software using a Windows Administrator account with full Administrator privileges. You must run the Oceana Data Management Tool using this same account.

Procedure

  1. Log in to the Omnichannel server.
  2. Right-click the OCEANA_x.x.xxx.iso file and click Mount.
  3. Double-click the Setup.exe file.
  4. Click Accept to install the Microsoft .NET Framework on the Omnichannel server.

    You must install Microsoft .NET Framework 4.7.2.

  5. If the installer prompts you to accept the Microsoft .NET Framework license agreement, click Accept.
  6. If the installer prompts you to restart the server, click Yes and repeat Step 4.

    The installer runs the operating system and hardware checks on the server. If the software installation fails, you must review the logs of System Readiness Check and resolve the problems that caused the failure. You can ignore the warnings that do not impact the operation of the contact center.

    The installer displays the Omnichannel Server Select Destination Drive screen.

  7. In the Product Install Drive field, select the hard disk partition for the main application.
  8. In the Journal Database Drive field, select the hard disk partition for the Journal database.
  9. In the Oceana Database Drive field, select the hard disk partition for the Omnichannel database.
  10. Click Next.
  11. On the AVAYA GLOBAL SOFTWARE LICENSE TERMS screen, click I ACCEPT THE LICENSE TERMS.
  12. After the installation is complete, click Restart.