Deploy Web Voice and Web Video for remote workers overview

Last Updated : Aug 25, 2022 |

Avaya Oceana® provides Web Voice and Web Video configurations for remote workers. Based on your requirements, you can choose from the following configurations and complete all tasks:

  • Avaya Oceana® with WebRTC Connect agents.

    With this configuration, WebRTC Connect agents can answer PSTN voice calls.

  • Avaya Oceana® with web and mobile voice calls.

    With this configuration, phone-enabled agents can answer web and mobile voice calls that customers make through web and mobile devices on the public Internet.

  • Avaya Oceana® with web and mobile voice calls and WebRTC Connect agents.

    With this configuration, WebRTC Connect and phone-enabled agents can answer PSTN, web, and mobile voice calls.

  • Avaya Oceana® with web and mobile video calls and WebRTC Connect agents.

    With this configuration, WebRTC Connect agents can answer web and mobile video calls.

Important:

WebRTC Connect agents do not support the Auto answer feature. Therefore, do not configure WebRTC Connect agents to use this feature.