Checklist for configuring Avaya Oceana with remote Avaya WebRTC Connect agents

Last Updated : Nov 27, 2020 |

Use the following checklist to configure Avaya Oceana® with remote WebRTC Connect agents so that the agents can answer PSTN Voice, Web Voice, and Web Video calls:

No.

Task

Description

1

Install and configure Avaya Aura® Device Services, Avaya Aura® Media Server, and Avaya Aura® Web Gateway.

See the following:

2

Configure authorization on Avaya Aura® Web Gateway.

See Avaya Aura Web Gateway authorization.

3

Create Web Voice and Web Video agents that can use media in browsers.

See Creating a user in Avaya Control Manager.

4

Install and configure Avaya Aura® Session Border Controller to enable customer PSTN Voice, Web Voice, and Web Video calls from the public internet.

See Install and configure Avaya Aura Session Border Controller.

5

Deploy Identity Certificate on Avaya Aura® Session Border Controller.

See Deploying Identity Certificate on Avaya Aura Session Border Controller.

6

Configure Avaya Breeze® platform so that voice and video calls can be anchored on Avaya Breeze® platform with wait treatment.

See Install and configure Avaya Aura Media Server for Avaya Breeze platform.

7

Route web and mobile voice and video calls to WebRTC Connect Engagement Designer workflows sequencing the AvayaMobileCommunications service.

See Route web and mobile voice calls to Avaya WebRTC Connect workflows.

8

Configuring the Javascript web reference client, and making Web Voice and Web Video calls for testing and validation.

See Configuring the Javascript reference client and making a call.