Configuring Avaya Aura Session Border Controller networks for PSTN calls

Last Updated : Dec 07, 2020 |

About this task

Avaya Oceana® exclusively supports on-premise Avaya Workspaces agents. It specifies that the agents must be on-site, behind the enterprise firewalls to log on to Avaya Workspaces and accept contacts. This procedure has a reference configuration where the PSTN customers make calls through the Session Border Controller trunk. Session Border Controller can be configured to allow external agents to access Avaya Oceana® from a remote location with Internet access, so that PSTN trunk calls are routed to the remote location agent through the Session Border Controller trunk.

Procedure

  1. Log on to the EMS web interface with administrator credentials.
  2. In the navigation pane, click Device Specific Settings > Network Management > Interfaces.
  3. On the Interfaces page, enable the following interfaces:

    • A1 internal interface

    • B1 external interface

  4. On the Networks tab, configure the following networks:

    • A1 internal network

    • B1 external network

  5. For external PSTN trunk access, assign the IP addresses to each network as follows:

    The external IP address:

    • One IP address for the external network.

    Three internal IP address:

    • One IP address for the internal network.