Adding Avaya Contact Recorder or Avaya Contact Recorder Advanced to Avaya Oceana

Last Updated : May 24, 2019 |

For more information, see the following documents at http://support.avaya.com:

  • Avaya Contact Recorder Planning, Installation and Administration Guide

  • Workforce Optimization Distributor Technical Reference

  • Avaya Workforce Optimization - ACR Advanced Recorder Avaya Integration Guide

  • Oceana to WFM Integration Application Note