Computer name

The name of the server where you want to install Microsoft Windows Server 2019 (Desktop Experience).

Ensure that:

• The name does not have spaces or underscores.

• The name does not exceed 15 characters.

• The name starts with an alphabetic character.

• The name adheres to RFC1123.

• The final production name is configured before installing the Omnichannel software.

• The name matches the DNS name and is case sensitive.

Disk drives

Format the partitions as required for the server.

Domain name

Configure as required for your site. You must check to ensure the DNS Domain name (including case) matches the server name if the server is added to a domain after configuration.

Licensing modes

Select Per server licensing mode. Accept the default five concurrent connections.

Network components

Configure IP Address, WINS, and DNS for one or two network cards as per configuration. Omnichannel does not support IPv6.

Network connections

If the server has more than one NIC/adapter, ensure that the Omnichannel subnet appears first in the network adapter binding order.

Hard Disk Partitions

Configure C: drive to be a primary Operating system drive.

Configure the other drives on your server to meet the requirements according to the Omnichannel specification:

• D: Application partition 60 GB minimum

• F: Database partition 100 GB minimum

• G: Journal partition 60 GB minimum